My daughter Lindsey, who is a 15 year old Alopecia Areata Patient, is a client of yours. I purchased 1 unit last summer/fall for her. At first, it was OK and a little difficult to maintain. Your staff worked very hard to work with these congeners (Kathy, Jade and, Bonnie and Cookie- I know I am forgetting at 3 other persons who were quite helpful). I decided to purchase another unit the ""Lace"" I'm telling you, Cookie sculpted a mold that truly fit my child's head. She took time to match up webbing materials with my daughters' skin and hair color. She and I matched the lace to her complexion. We choose the hair color and texture, etc. Now, I know you might say, that is exactly what she is supposed to do, but Cookie would not stop until everything was perfect. Believe me, it took a great deal of time.
The process did not stop there; she kept in constant contact with the manufacture. She kept in contact with me, as well. Each and every time we came in for servicing, she had great words of encouragement. Bonnie, incidentally, devised another way of working with the first unit to try to get it a bit more manageable.
Cookie and Bonnie are to be commended. I truly don't think that they looked at this as a job, but as giving a 15-year-old girl, the right to hold her head high. I will always be grateful to your staff, but especially Bonnie and Regina for that human touch.